Shipping & Returns
handmade earth medicines
Normal order processing can take between 1-3 business days (Monday – Friday).
The following shipping methods are available:
Standard Ground (3 - 5 business days),
Second Day (2 business days),
Next Day (1 business day) and
Same Day (same day).
Business days do not include weekends and there is no weekend delivery for any shipping method except Same Day. Some items cannot be shipped using Second Day, Next Day or Same Day due to size, weight, hazardous materials and delivery address. These items will only have Standard Ground available. Currently, we do not ship to U.S. Territories, APO/FPO, Canada or other international addresses. Please note that orders could arrive in multiple packages.
Orders delivered within the 48 contiguous states should arrive in 3 - 5 business days depending on delivery location. Orders shipped to Alaska and Hawaii will take an additional 2 – 5 days for delivery and are subject to an additional $15 delivery fee. Alaska and Hawaii are excluded from Free Shipping promotions.
Second Day is only available on select products for our customers who ship orders within the 48 contiguous United States. Second Day delivery orders will be processed on the same day if they are placed by 11:00am CT on a business day, and should arrive in 2 business days. Orders placed after 11:00am CT will be processed on the following business day, and should arrive in 3 business days. All orders must have a valid street address (no PO Boxes). Not all items are eligible for expedited delivery. This method is not available for Alaska or Hawaii.
Next Day delivery is only available on select products for customers who ship orders within the 48 contiguous United States. Next Day delivery orders will be processed on the same day if they are placed by 11:00am CT on a business day, and should arrive in 1 business day. Orders placed after 11:00am CT will be processed on the following business day, and should arrive in 2 business days. All orders must have a valid street address (no PO Boxes). Not all items are eligible for expedited delivery. This method is not available for Alaska or Hawaii.
Same-day delivery is a contactless service to get what you need, when you need it. Same-day delivery is only available at select stores and for customers who place an order within a 10-mile radius of a Bruja store. Same-day delivery orders will be processed on the same day if they are placed by 2:00pm local time and should arrive that same day. Orders placed after 2:00pm local time will be processed on the following day and should arrive the following day. All orders must have a valid street address (no PO Boxes). Not all items are eligible for same-day delivery. Only items selected as same-day delivery count toward the “spend” thresholds of the same-day delivery fees. Refer to our Store Page for local store hours.
*Shipping rates are subject to change at any time.
Return & Exchange Policy
With a Receipt (In Store or Via Mail):
If your Bruja.store purchase does not meet your satisfaction, you may return it within one month (30 days) of purchase, except for online-only and accessory kits, which must be returned 7 days prior to the holiday. To return an item, the item must be new, unused and in its original packaging. You may return the item to a Bruja store or by mail. If you want to return an item by mail, follow steps below:
Call Customer Care at 1-888-LABRUJA (1-888-522-7852).
Our agent will prepare and provide a return shipping label via email.
Print the return label and adhere it to your package.
Drop-off the package at your nearest UPS location.
Without a Receipt (In Store):
We do not accept returns without a receipt.
The appropriate tax amount by item will be included with your refund. Original shipping and handling fees (if applicable) may be deducted from the value of your refund unless the return is a result of our error. Refunds will be issued in the same form as payment originally used for purchase except as specified below:
Purchases made with a debit card will be refunded as cash.
A Store Return Card will be issued for all purchases made using a gift card or gift receipt/purchases.
At this time we do not offer exchanges. If you would like to exchange a product, please return it using our returns process and then place a new order.
Exceptions to General Return Policy
Gift cards and Prepaid Cards are not returnable or exchangeable, except where required by law.
Classes are refundable up to the start date of the class, in store only.
Bruja reserves the right to limit returns or exchanges.